Microsoft Certified Trainers delivering Microsoft curriculum, with an adoption number attached to every engagement. Not a course catalog.
Seats went out company wide. Training was delivered. Completion looked good. Six months on, habitual use is in the low single digits and somebody upstairs is asking what the licenses bought.
Completion measures attendance. Adoption is the number that matters, and it is the one we sign up to.
“We paid for the whole company and about nine people use it.”
“Everyone clicked through and nothing about the actual work changed.”
“People still do it the old way and do not mention it in the meeting.”
Fifteen years working with Microsoft, including the training programs behind 24.8M incremental Teams monthly active users.
Microsoft Certified Trainers who have worked for Microsoft and inside its field organization.
Digital transformation, acquisitions and integrations, the shift to remote, now AI. We train through change, not around it.
We agree the adoption metric with you before delivery starts and report it at 30, 60 and 90 days.
Four programs. Virtual by default, in person where it earns its cost.
The core program. Role based enablement that moves usage, with the number agreed up front.
Leadership goes first. If the executive team does not use it, nobody below them will either.
Finance, sales, service, operations. Same product, completely different day to day.
Credentials that attach to usage rather than sitting in a spreadsheet.
Tell us how many seats you have and what is not happening. We will come back with a plan and the number we would hold ourselves to.
Four businesses, one roof. Here are the other three.